Freshworks — the Chennai-born, NASDAQ-listed SaaS success story — builds software teams actually enjoy using. Freshdesk is one of the world's most-deployed customer support platforms, Freshservice brings enterprise ITSM without ServiceNow complexity or cost, and Freddy AI now threads intelligent assistance through the whole suite. Invitty licenses and implements Freshworks with local expertise.
Freshworks products we supply
Freshdesk — omnichannel customer support: email, chat, WhatsApp, phone and portal in one workspace with SLA automation. Freshservice — ITSM with asset management, change workflows and a service catalog your employees will actually use; the fastest route to ITIL-aligned IT operations for Indian mid-market companies. Freshsales — CRM with built-in phone and email sequencing. Freshchat — modern messaging with WhatsApp Business integration. Freddy AI — copilots and agent-assist across the suite. We handle plan selection, implementation, integrations and admin training.
Freshworks product guide (2026)
| Product | What it does | Best for |
|---|---|---|
| Freshdesk | Omnichannel customer support & SLAs | Support teams from 3 to 300 agents |
| Freshservice | ITSM: tickets, assets, changes, catalog | IT teams replacing email-based support |
| Freshsales | Sales CRM with phone & sequences | Inside-sales driven businesses |
| Freshchat | Web + WhatsApp messaging | D2C & sales-via-chat businesses |
| Freddy AI | AI copilot & agent assist | Teams scaling support without headcount |
Each product has Growth/Pro/Enterprise tiers — agent-based pricing; we'll right-size the tier. Contact us for current pricing — same-day GST quote.
Freshservice: the ITSM sweet spot
For 100–2,000 employee organizations, Freshservice hits the balance ServiceNow can't at SMB budgets: real ITIL workflows, asset discovery, and integrations with Intune/Azure AD — live in weeks, not quarters. We implement the service catalog, SLAs and CMDB, integrate with your identity stack, and train agents. Pair it with our ISO 27001 services and your incident/change evidence for audits generates itself.
Related products & services
SaaS licensing → Zoho alternative → Microsoft licensing → Get Started →
Frequently Asked Questions
What does Freshdesk cost in India?
Agent-based monthly pricing by tier (Growth/Pro/Enterprise), billed in INR with GST through us. Contact us with agent count and channels (email/chat/WhatsApp/phone) for a same-day quote.
Freshdesk or Zoho Desk — which is better?
Freshdesk generally offers a more polished agent experience and stronger marketplace; Zoho Desk wins on price and Zoho-suite integration. We implement both — the honest answer depends on your existing stack.
Can Freshservice replace our email-based IT support?
Yes — that's its core job: a portal and catalog employees use, SLAs and automation for IT, and asset visibility you've never had. Typical go-live is 2–4 weeks with our implementation.
Does Freshworks integrate with WhatsApp Business?
Yes — Freshchat and Freshdesk support WhatsApp Business API for support and sales conversations; we handle the WABA setup end to end.
Do you provide training and admin support after go-live?
Yes — admin/agent training in English or Tamil, plus ongoing managed-admin retainers if you don't want to maintain it in-house.